# Guide 1 · Connect and reconnect an MYM creator
> Add a creator, connect her with the e-mail and password of her MYM account, reconnect her when her password has changed, and understand MYM’s refusals.
URL : https://docs.mymik.fr/en/guides/connecter-une-creatrice
The screens are the real MYMIK screens on the web, with a fictional agency (“Agence Lumière”), fictional creators (including **Emma**) and fans with made-up nicknames: no real data. The **numbered black dot** and the **purple outline** show where to click or look; the same number is used in the text.
The MYMIK interface is not translated yet: the screens stay in **French**. For each step, the text gives the exact French label shown on screen, followed by its English meaning.
1. In **Agence › Créateurs** (“Agency › Creators”), **Ajouter un créateur** (“Add a creator”): the creator’s name and e-mail.
2. On her row, **Connexion** (“Connect”): the e-mail and password of her MYM account, then **Se connecter** (“Sign in”).
3. The status turns to **Connecté**. If the session ever expires, click **Reconnecter** (“Reconnect”) and type the password again.
4. An MYM refusal appears in the window: read it, it says what to do.
## 0. Before you start [#0-before-you-start]
What to know in one minute.
- The **e-mail** and **password** of the creator’s MYM account (the one she uses on MYM, not a MYMIK account).
- A role that allows connecting creators (founder, HR, manager). Otherwise the screen says « Votre rôle ne permet pas de connecter cette créatrice. »
- It is **stored encrypted**, so the session recovers by itself if MYM cuts it. It is never displayed: the field is masked.
- An MYM account can only be connected to **one** creator profile at a time.
Write to us in private at @MymikAppBot with your agency and the creator: we will check with you.
Ask the creator for the code and type it in the « Connecter » (“Connect”) window, in the **Code reçu** (“Code received”) field: see section 4.
### The four statuses [#the-four-statuses]
| Status | What it means | The button |
|---|---|---|
| Connecté (connected) | The guardian checked the session less than 30 minutes ago. | Déconnexion |
| Non vérifié (not checked) | No recent check: nothing is proven either way. | Déconnexion |
| Session expirée (session expired) | MYM no longer accepts the session (for example after a password change). | Reconnecter |
| Hors ligne (offline) | The creator is not connected, or was disconnected by hand (the row then says by whom and when). | Connexion |
## 1. Add a creator [#1-add-a-creator]
The list of creators, then a new profile.
### 1. Open Agence › Créateurs [#1-open-agence--créateurs]
In the left menu, open **Agence**, then **Créateurs**. Each row shows a **status** (Connecté, Non vérifié, Session expirée, Hors ligne) and, on the right, the right **connection** button: **Déconnexion** if the creator is connected, **Reconnecter** ❸ if her session has expired ❷, **Connexion** if she is offline. **Ajouter un créateur** ❶ opens the form of a new profile.
### 2. Fill in « Nouveau créateur » [#2-fill-in--nouveau-créateur-]
Type the creator’s **name** ❶ and her **e-mail address** ❷ (both are compulsory; the phone number and description are optional), then click **Ajouter le créateur** (“Add the creator”) ❸. The profile is created at once; it is not connected to MYM yet.
### 3. The new creator is « Hors ligne » [#3-the-new-creator-is--hors-ligne-]
The new row ❶ appears with the **Hors ligne** status and a **Connexion** button ❷. That is the next step.
## 2. Connect the creator [#2-connect-the-creator]
The MYM e-mail and password, then the « Connecté » status.
### 1. Type the MYM e-mail and password [#1-type-the-mym-e-mail-and-password]
Click **Connexion**: the **Connecter @nom** window opens (“Identifiants du compte MYM de la créatrice”, the creator’s MYM account credentials). Type the **E-mail MYM** ❶ and the **Mot de passe MYM** ❷: the field is masked, and the eye on the right reveals it if you want to check what you typed. Then **Se connecter** ❸.
### 2. Wait for the connection to finish [#2-wait-for-the-connection-to-finish]
The screen says « Connexion en cours… (environ 15 secondes) » (“Connecting… about 15 seconds”) ❶. Do not close the window and do not click several times: a single attempt is enough, and too many tries make MYM block the account.
### 3. « connectée. Le mot de passe est enregistré. » [#3--connectée-le-mot-de-passe-est-enregistré-]
When MYM accepts, the window shows « @nom connectée. Le mot de passe est enregistré. » (“@name connected. The password is saved.”) ❶ and closes by itself after a moment (the **Fermer** button closes it right away).
### 4. Check the status in the list [#4-check-the-status-in-the-list]
On the creator’s row, the status is **Connecté** ❶ and the button becomes **Déconnexion** ❷. Use it only to put her offline on purpose: the row then notes « Déconnectée par Manager le 07/11 » (“Disconnected by Manager on 07/11”, with the real role and date) and the guardian does not reconnect her by itself.
## 3. Reconnect when the password has changed [#3-reconnect-when-the-password-has-changed]
« Session expirée »: all it takes is typing the right password again.
### 1. Spot « Session expirée » [#1-spot--session-expirée-]
When the creator changes her MYM password, or MYM cuts the session, the row turns to **Session expirée** ❶, with the cause (for example « identifiants refusés par MYM — mot de passe à ressaisir », “credentials refused by MYM — password to type again”) and the **Reconnecter** button ❷. Ask the creator for the new password, then click it.
### 2. An old password is refused [#2-an-old-password-is-refused]
The window is the same as at the first connection. With the old password (or a typo), MYM refuses: « Identifiant ou mot de passe refusé par MYM. » (“Username or password refused by MYM.”) ❶. Nothing has changed, and the window stays open: correct the password ❷ then click « Se connecter » again, without reopening.
### 3. The right password goes through [#3-the-right-password-goes-through]
With the right password, the window shows « @nom connectée. Le mot de passe est enregistré. » ❶: the new password replaces the old one, and the status turns back to **Connecté**.
## 4. When MYM refuses [#4-when-mym-refuses]
The refusals the screen can explain to you.
### 1. The MYM account is already taken elsewhere [#1-the-mym-account-is-already-taken-elsewhere]
An MYM account can only be connected to one profile at a time. If you type it on another profile, MYMIK refuses: « Ce compte MYM est déjà connecté dans une autre agence (ou sur une autre fiche). La créatrice doit d’abord être déconnectée là-bas. » (“This MYM account is already connected in another agency (or on another profile). The creator must first be disconnected there.”) ❶. First disconnect the other profile (or ask the other agency to do it), then start again. **Annuler** (“Cancel”) ❷ closes the window.
### 2. MYM sends a verification code to the creator [#2-mym-sends-a-verification-code-to-the-creator]
Sometimes MYM asks for a code on top of the password (often by text message to the creator). The **Connecter @nom** window says so: « MYM a envoyé un code de vérification à @nom » (“MYM sent a verification code to @name”), with how it was sent (for instance « par SMS au », “by text to”, and a masked number), then « Demandez-le-lui et saisissez-le ici. » (“Ask her for it and type it here.”)
1. Ask the creator for the code and type it in the **Code reçu** (“Code received”) field.
2. Click **Valider le code** (“Confirm the code”).
3. Wrong code: « MYM a refusé ce code. Vérifiez-le avec la créatrice et réessayez. » (“MYM refused this code. Check it with the creator and try again.”) Expired code: « Ce code a expiré. Demandez un nouveau code : MYM l’enverra à la créatrice. » (“This code has expired. Ask for a new code: MYM will send it to the creator.”) Then click **Recevoir un nouveau code** (“Get a new code”); the window shows « Nouveau code envoyé à la créatrice. » (“New code sent to the creator.”).
4. Waited too long: « Le délai pour saisir le code est dépassé. Saisissez de nouveau le mot de passe MYM pour recevoir un nouveau code. » (“The time to type the code has run out. Type the MYM password again to get a new code.”)
The code screen only shows when MYM sends a real code. If it does not work, write to us in private at @MymikAppBot.
## 5. Troubleshooting [#5-troubleshooting]
Symptom shown → cause → what to do. Quoted messages are those of the screen.
| What you see | Cause | What to do |
|---|---|---|
| « Identifiant ou mot de passe refusé par MYM. » | The password is wrong or has changed. | Ask the creator for the current password (she can test it on MYM), type it again with the eye to check, then « Se connecter ». Do not multiply attempts. |
| « Ce compte MYM est déjà connecté dans une autre agence (ou sur une autre fiche). » | The account is already held by another profile, in your agency or elsewhere. | Disconnect the other profile first (« Déconnexion »), then connect this one. If the other profile is in another agency, write to us. |
| « MYM limite les tentatives : réessayez dans quelques minutes. » | Too many recent attempts. | Wait a few minutes before trying again. |
| « MYM bloque les connexions de ce compte après trop d’essais, pendant environ 10 minutes. » | MYM has locked the account. The password is already saved. | Do not try again: each attempt extends the lock. The server will reconnect the creator by itself afterwards. |
| « MYM refuse temporairement les connexions depuis cette adresse. Réessayez plus tard. » | MYM is temporarily blocking connections from our server. | Try again later; if it lasts, write to us. |
| « La connexion par mot de passe n’est pas encore activée. » or no « Connexion » button | Connecting from the web is not open for your agency. | Write to us in private at @MymikAppBot: we will check it with you. |
| « Votre rôle ne permet pas de connecter cette créatrice. » | Your role does not have this right. | Ask a manager or the founder (guide 8 for roles). |
| « MYM a refusé ce code. Vérifiez-le avec la créatrice et réessayez. » (“MYM refused this code…”) | The code typed is wrong. | Check it again with the creator, then « Valider le code ». |
| « Ce code a expiré. Demandez un nouveau code : MYM l’enverra à la créatrice. » (“This code has expired…”) | The code is too old. | « Recevoir un nouveau code », then type the new one. |
| « Le délai pour saisir le code est dépassé. » (“The time to type the code has run out.”) | The window waited too long for the code. | Type the MYM password again: MYM sends a new code. |
| « La connexion n’a pas abouti. Vérifiez le statut de la créatrice avant de réessayer. » | The result is not clear. | Click « Actualiser » (refresh) in the list and look at the status before starting again. |
Write to us in private at @MymikAppBot with your agency, the creator and the exact text displayed. *The MYMIK team*
*MYMIK guide no. 1, version of 12/11/2026 (MYM verification code typed on the web).*