# Guide 6 · Messagerie Pro for chatters: conversation, fan card, paid offers, boxes
> The screen where a chatter spends the day: a creator’s list of fans, the conversation, the composer and the fan card. This guide shows each area, what it does and what it does not do.
URL : https://docs.mymik.fr/en/guides/messagerie-pro
The screens are the real MYMIK screens on the web, with a fictional agency (“Agence Lumière”), fictional creators (including **Emma**) and fans with made-up nicknames: no real data. The **numbered black dot** and the **purple outline** show where to click or look; the same number is used in the text. The names of fans and chatters are made up.
The MYMIK interface is not translated yet: the screens stay in **French**. For each step, the text gives the exact French label shown on screen, followed by its English meaning.
1. Open **Mon poste › Messagerie Pro** (“My desk › Messagerie Pro”), tick your creators, then **Ouvrir la messagerie** (“Open the messaging”).
2. Pick a fan in the list (**Non lus** “Unread” / **Tous** “All” tabs, sort and **Filtres** “Filters”).
3. Read the conversation, write in the composer, attach a media or a script; **nothing goes out before “Envoyer” (Send)**.
4. Complete the **fan card** on the right: first name, short note, type, and read its stats and offers.
## 0. Before you start [#0-before-you-start]
What to know in one minute.
- Messagerie Pro is in the left menu, under **Mon poste**. A chatter only sees the creators assigned to them (see guide 8).
- This guide covers **MYM** accounts. Uncove and Telegram accounts have their own screens.
- **Nothing goes out before “Envoyer”.** Typing in the composer, choosing a script or opening « Envoyer des médias » sends nothing.
- The text in progress is kept if you switch to another fan and come back.
It does not send messages for you, does not answer automatically and does not promise a figure: the fan’s statistics only cover what MYMIK has read of the conversation.
## 1. Open the messaging [#1-open-the-messaging]
Your creators, the list of fans, the filters.
### 1. Mon poste › Messagerie Pro: choose your creators [#1-mon-poste--messagerie-pro-choose-your-creators]
Open **Mon poste**, then **Messagerie Pro**. The **Mes créatrices** (“My creators”) screen ❶ opens: tick each creator you follow ❷ (or **Tout sélectionner**, “Select all”), then **Ouvrir la messagerie (N)** ❸. You can come back to this choice at any time with the « Choisir mes créatrices » (“Choose my creators”) icon in the accounts column.
### 2. Spot the areas of the screen [#2-spot-the-areas-of-the-screen]
At the top, the row of tabs ❶: **Messages** brings you back to your conversations; **Mon profil**, **Revenus**, **Outils** and **Réglages** open the MYM pages of the chosen creator, **Mym Cloud** her media, **Pushs** and **Mass DM** their screens. The **COMPTES** (“Accounts”) column ❷ lists your creators: click one to see her conversations. In the middle, the **Messages** list; each row ❸ gives the fan’s nickname, a **type** badge (💰 Régulier “Regular”, 🐋 Baleine “Whale”, 🆕 Nouveau fan “New fan”…), the short note and a purple dot if a message is unread. As long as no fan is open, the right-hand area stays empty.
### 3. Sort, search, filter [#3-sort-search-filter]
Above the list: a **Rechercher…** (“Search”) bar (2 to 64 characters), the sort tabs **Récent** (recent), **Inactif** (inactive), **En ligne** (online), **Non lus** (unread) and **€** (revenue; fans with no known amount go last), then **Non lus (N)** / **Tous (N)**. The **Filtres et tri** (“Filters and sort”) icon opens the **Filtres** window: **Nouveaux abonnés (12 dernières heures)** (“New subscribers, last 12 hours”) ❶, **En ligne uniquement** (online only), **Certifiés uniquement** (certified only), a **Type de Fan** (fan type) ❷ (Baleine, Régulier, Potentiel, Occasionnel, Perte de temps, Nouveau fan…) and **Conversations prises** (conversations taken). **Afficher** (“Show”) ❸ applies; **Réinitialiser** (“Reset”) clears everything.
## 2. Read and answer [#2-read-and-answer]
The conversation, the paid offers, the composer, the scripts, the media.
### 1. Open a conversation [#1-open-a-conversation]
Click a fan in the list: the conversation opens in the middle and the fan card on the right. Ctrl-click (⌘-click on Mac) or middle-click opens it in a new tab, without leaving the one you are reading. The fan’s messages are on the left; the creator’s are on the right, and the **name of the chatter** who wrote them is shown below ❶: that is how you know who answered. A paid offer carries its price and status, here **En attente d’acceptation** (“Waiting for acceptance”) ❷. The **Charger les messages précédents** (“Load earlier messages”) button goes further back in the history.
### 2. Accepted offers and tips [#2-accepted-offers-and-tips]
When the fan pays an offer, its card turns to **Accepté** (“Accepted”) ❶ (green). A tip received appears in the thread with the **TIP** label and its amount ❷. A refused or expired offer is not counted as sold (see the PPV Timeline tab, step 12).
### 3. The composer [#3-the-composer]
At the bottom, type in **Tapez votre message…** (“Type your message…”) ❸. **Entrée** (Enter) sends, **Shift+Entrée** adds a new line. On the left, **Joindre un média** (“Attach a media”) ❶ opens the « Envoyer des médias » window (step 8); further along, **Note vocale** (voice note), **Sélectionner un script** (“Select a script”) ❷, the emojis and the **Envoyer** (Send) button. In this screenshot the message is typed but **not sent**.
### 4. Scripts, sorted for this fan [#4-scripts-sorted-for-this-fan]
**Sélectionner un script** opens « Sélectionner un message » (“Select a message”). The header ❶ says how many scripts this fan has never received (“4 scripts sur 4 jamais reçus”). Under **MES SCRIPTS** (“My scripts”), the list sorts your scripts for **this** fan: **Jamais envoyés** (never sent) ❷ first, then Proposés pas reçus (offered, not received), Entamés (started) and Terminés (finished), collapsed. Each script shows its steps and their prices. The step you choose lands in the composer: read it again, **nothing goes out before Envoyer**. To create or sort scripts: see guide 9.
### 5. Send a media, free or paid [#5-send-a-media-free-or-paid]
**Joindre un média** opens **Envoyer des médias — Emma** (“Send media — Emma”). Write the message **description** (compulsory, 500 characters at most) ❶, click **Sélectionner des médias** (“Select media”) ❷ (1 to 5 of the creator’s media), then set the **Prix (€)** (“Price”) ❸: type an amount or a shortcut (€0, 10, 20, 50, 100, 200). If a person other than the creator appears in the content, tick the consent attestation. The **Envoyer** button stays greyed out until the window is complete. In this screenshot nothing is filled in and nothing is sent.
## 3. The fan card [#3-the-fan-card]
Take a conversation, take notes, read the fan’s figures.
### 1. Take a conversation, mark it unread, search in it [#1-take-a-conversation-mark-it-unread-search-in-it]
At the top of the conversation, the action icons. **Prendre cette conversation** (“Take this conversation”) ❶: a padlock with your name is shown to the whole team, on this creator. It locks nothing: it just avoids two people answering. **Marquer comme non lu** (“Mark as unread”) ❷: the conversation goes back to unread at MYM, its dot returns to the list and it moves up. **Rechercher dans la conversation** (“Search in the conversation”) ❸ (Ctrl+F, ⌘F on Mac) searches the thread. A **Recharger la conversation (supprime le cache)** (“Reload the conversation (deletes the cache)”) icon clears what the workstation kept of this thread and reads it again.
### 2. Fan insights: first name, short note, type [#2-fan-insights-first-name-short-note-type]
On the right, **Informations du Fan** (“Fan information”) has five tabs: **Fan insights**, **Note**, **Stats**, **PPV Timeline** and **Spender IQ**. **Fan insights** shows the fan’s MYM nickname, then three fields you fill in: **Prénom du fan** (“Fan’s first name”) ❶ (it replaces the nickname on the fan’s tab), **Note courte** (“Short note”) ❷ (250 characters at most; it is then read under the name in the list) and **Type de Fan** (“Fan type”) ❸. Everything saves by itself, about a second after you type: there is no “Save” button. Further down: **Promesse d’achat** (“Purchase promise”, « Ajouter » a date), **Groupes** (“Groups”, see guide 7) and **Détails supplémentaires** (“Additional details”: nickname, country, traffic source, birth date). The **Note** tab keeps a longer free note (5,000 characters).
### 3. Stats: what this fan received and bought [#3-stats-what-this-fan-received-and-bought]
The **Stats** tab ❶ summarises the conversation: **Messages**, **Médias Proposés** (“Media offered”) ❷, **Médias Acceptés** (accepted), **Médias en Attente** (waiting), **Ventes chatteurs** (chatter sales), **Brut chatteurs (€)** (chatter gross), **Taux de réussite** (success rate), **Non accepté (€)** (not accepted) and **Prix moyen (€)** (average price). The foot says how many messages and since when the calculation covers (“Calculé sur 5 messages depuis le 09/11”). These are gross figures, computed from what MYMIK has read; they do not replace the sales table (guide 4).
### 4. PPV Timeline: what was offered, what remains [#4-ppv-timeline-what-was-offered-what-remains]
**PPV Timeline** ❶ lists everything offered to this fan, paid or not, across all periods: at the top, accepted offers out of offered ones, the highest and lowest price. **Reste à proposer à ce fan** (“Left to offer this fan”) ❷ counts the scripts this fan never received; a refused, expired or pending offer does not count: the script remains to be offered. Each card gives the price, date, media, status and chatter; **Voir dans la conversation** (“See in the conversation”) ❸ takes you back to the message.
### 5. Spender IQ: where this fan stands [#5-spender-iq-where-this-fan-stands]
**Spender IQ** ❶ ranks a fan from 0 to 100 for the creator: 0 = never bought, 1-24 Rare, 25-49 Régulier (regular), 50-74 Solide (solid), 75-89 Moteur (driver), 90-100 Pilier (pillar) (**Spender IQ en bref** “in short” ❷). It is recalculated every night from the amount spent and the number of purchases over the last 365 days. A fan “not yet ranked” means: no linked purchase, or an agency too small for a ranking (fewer than 50 buyers).
## 4. The boxes (Sous-inbox) [#4-the-boxes-sous-inbox]
Share the conversations between chatters.
### 1. Turn on the sous-inbox and choose your boxes [#1-turn-on-the-sous-inbox-and-choose-your-boxes]
The **Sous-inbox** icon ❶, above the list, opens a small panel. Its switch spreads a creator’s conversations across numbered **boxes**. The **Nombre de boîtes** (“Number of boxes”) ❷ applies to the whole agency on that creator: changing it updates all chatters, right away. Each person then picks theirs under **Mes boîtes** (“My boxes”) ❸ (“Toutes” = all, or one or more boxes from 1 to N). When the split is on, a small number badge on the fan’s avatar shows its box; a manager can also pin a conversation to a given box (the tooltip then says “Boîte N · épinglée”).
## 5. Troubleshooting [#5-troubleshooting]
Symptom shown → cause → what to do. Quoted messages are those of the screen.
| What you see | Cause | What to do |
|---|---|---|
| « Aucune conversation » although the creator has some | A creator is not ticked in « Mes créatrices », or a filter is active. | Click the « Choisir mes créatrices » icon, then « Réinitialiser » in Filtres. |
| I do not see Messagerie Pro in the menu | Your role does not give access to this page, or no creator is assigned to you. | Ask your manager to check your access (guide 8). If in doubt, write to us. |
| A fan does not appear in the list | He is in another box, or a filter (type, “En ligne uniquement”) hides him, or the list is not fully loaded. | Set « Mes boîtes » to « Toutes », reset the filters, or type his nickname in « Rechercher… » (at least 2 characters). |
| The thread is incomplete at the top | MYMIK has only read the recent messages. | Click « Charger les messages précédents ». |
| The first name or short note was not saved | The card saves by itself about a second after typing: there is no button. | Wait a second before switching fan, then go back to the fan to check. If the field is empty, type it again; if it keeps happening, write to us. |
Write to us in private at @MymikAppBot with your agency, the creator and the exact text displayed. *The MYMIK team*
*MYMIK guide no. 6, version of 10/11/2026.*