# Guide 2 · Move from the desktop app to the web before 3 December
> Your address, your login, your agencies, your accounts: what changes when the desktop app stops on 3 December 2026, and what stays the same.
URL : https://docs.mymik.fr/en/guides/passer-au-web
The screens are the real MYMIK screens on the web, with a fictional agency (“Agence Lumière”) and a fictional creator (**Emma**): no real data. The **numbered black dot** and the **purple outline** show where to click or look; the same number is used in the text.
The MYMIK interface is not translated yet: the screens stay in **French**. For each step, the text gives the exact French label shown on screen, followed by its English meaning.
1. Open `app.mymik.fr` in Chrome and sign in with **the same login** as in the app.
2. If you work for several agencies, pick one, then switch agency from the left menu.
3. A browser holds **only one account at a time**: one Chrome profile per account.
4. Nothing to install, nothing to update by hand: `F5` is enough.
5. **The desktop app stops on 3 December 2026.**
## 0. Before you start [#0-before-you-start]
Two minutes to understand everything before opening the browser.
- Your **usual MYMIK login** (e-mail or username, and password): it is the same as in the desktop app.
- The **Chrome** browser (or Edge), on a computer.
- Nothing to install.
- No new account to create.
- No update to run.
The desktop app stops on **3 December 2026**. Try the web now, while the app is still there as a fallback.
### What changes, at a glance [#what-changes-at-a-glance]
| In the desktop app | On the web |
|---|---|
| An app to install and update | An address to open: `app.mymik.fr`. A new version applies the next time the page loads. |
| The “Comptes” selector to move from one account to another | One browser = one account: one Chrome profile per account. |
| Some MYM pages shown inside the app | Conversations, revenues and statistics are shown by MYMIK itself. The pages of the « Compte MYM » group show the real MYM page, in Chrome or Edge on a computer: see “The MYM pages”. |
| App shortcuts | Chrome’s own (`F5` to reload). |
## 1. Sign in on app.mymik.fr [#1-sign-in-on-appmymikfr]
Same account, new address.
### 1. Open app.mymik.fr and sign in [#1-open-appmymikfr-and-sign-in]
In Chrome, open `app.mymik.fr`. Type your **e-mail or username** (« Email ou nom d’utilisateur ») ❶ and your **password** (« Mot de passe ») ❷ (hidden; the eye icon shows it), then click **« Se connecter » (“Sign in”)** ❸. It is **the same login** as in the desktop app.
Depending on the page set-up, the screen may offer this sign-in as well. If you have never used it, stay with your usual login.
### 2. If you have several agencies, pick one [#2-if-you-have-several-agencies-pick-one]
An account attached to several agencies first goes through the **« Choisir une agence » (“Choose an agency”)** screen. Click the agency you want to work in ❶; your role in that agency is shown on the right (here « Fondateur », “Founder”). With a single agency this screen does not appear.
### 3. Find your bearings [#3-find-your-bearings]
You land on the dashboard. At the top left, your account block shows **your name and your agency** ❶. Below it, the **menu** ❷ groups the same sections as in the app (« Pilotage », « Fans », « Diffusion », « Agence », « Mon poste », « Compte MYM »…): what you did in the app is done in the same place.
## 2. Switch agency [#2-switch-agency]
One sign-in for all your agencies.
### 1. Click your account, at the top of the menu [#1-click-your-account-at-the-top-of-the-menu]
If you work for several agencies **with the same account**, you do not need several accounts. Click your account block at the top of the left menu ❶: the **« Agences »** (“Agencies”) list opens, with the current agency ticked.
### 2. Choose the other agency [#2-choose-the-other-agency]
Click the other agency ❷: the screen reloads in that agency, with the role you have there.
Your account is not attached to it. Ask the person who manages the agency to invite you: MYMIK does not add you by itself.
## 3. Several accounts on the same computer [#3-several-accounts-on-the-same-computer]
One browser = one account.
In the desktop app, the « Comptes » (“Accounts”) selector let you move from one MYMIK account to another in the same window. On the web, **a browser holds only one account at a time**. If you use two different accounts (not two agencies with the same account: see the previous section), create **one Chrome profile per account**: Chrome keeps a separate sign-in for each profile.
### 1. Add a profile in Chrome [#1-add-a-profile-in-chrome]
In Chrome, click the profile icon at the top right, then **Add**. Give the profile a name (for instance the account name): Chrome opens a new window.
### 2. Sign in to the second account in that window [#2-sign-in-to-the-second-account-in-that-window]
In the new window, open `app.mymik.fr` and sign in with the second account (step 1 of the “Sign in” section).
### 3. Move between accounts by switching window [#3-move-between-accounts-by-switching-window]
Each profile has its own window and stays signed in on its own. To change account, go to the other window: there is no selector to use any more.
The Chrome screens (profile, “Add”) are not part of MYMIK and their labels may vary with the Chrome version.
## 4. The MYM pages [#4-the-mym-pages]
The real MYM page, in Chrome or Edge on a computer.
In the app, some pages of the MYM site were shown inside MYMIK. The same goes for the web: the six pages **« Profil MYM », « Revenus MYM », « Notifications MYM », « Outils MYM », « My Friends » and « Réglages MYM »** show **the real MYM page** of the creator, inside MYMIK. Conversations, revenues and fan figures are still shown by MYMIK itself.
### 1. Open the « Compte MYM » (“MYM account”) group of the menu [#1-open-the--compte-mym--mym-account-group-of-the-menu]
The **« Compte MYM »** group ❶ gathers the pages specific to the selected creator: « Profil MYM », « Revenus MYM », « Outils MYM », « My Friends », « Réglages MYM », « Notifications MYM », « Mym Cloud », « Catalogue MOD ». Pick the creator in the left-hand column of the page.
### 2. Use Chrome or Edge on a computer [#2-use-chrome-or-edge-on-a-computer]
The real MYM page **does not show in Safari, nor on iPhone or iPad**. In those browsers, « Profil MYM », « Revenus MYM » and « Notifications MYM » switch to a simplified MYMIK screen, announced by « La page MYM ne s’est pas affichée dans ce navigateur : voici l’écran simplifié. » (“The MYM page did not show in this browser: here is the simplified screen.”); « Outils MYM », « My Friends » and « Réglages MYM » show « Ouvrez MYMIK dans Chrome ou Edge sur ordinateur pour l’utiliser. » (“Open MYMIK in Chrome or Edge on a computer to use it.”)
### 3. If a message shows instead of the page [#3-if-a-message-shows-instead-of-the-page]
In Chrome or Edge, if the MYM page did not load, a box ❷ says so and tells you what to do. Here: « La page Outils de MYM ne s’est pas affichée. Rechargez la page ; si elle ne s’affiche toujours pas, contactez le support MYMIK. » (“The MYM Tools page did not show. Reload the page; if it still does not show, contact MYMIK support.”) Press `F5`; if the message comes back, write to us with the page and creator names (see troubleshooting).
« Profil MYM », « Revenus MYM » or « Notifications MYM » can show « … n’est pas encore ouvert sur le web pour cette créatrice. Demandez au support MYMIK de l’ouvrir. » (“… is not open on the web yet for this creator. Ask MYMIK support to open it.”) Write to us with the page and creator names.
## 5. Updates, shortcuts and plan until 3 December [#5-updates-shortcuts-and-plan-until-3-december]
Nothing to install: just reload the page.
### 1. Update: reload the page [#1-update-reload-the-page]
There is nothing to install any more. A new version of MYMIK on the web applies **the next time the page loads**: press `F5` (or `Ctrl` + `R`; `Cmd` + `R` on a Mac).
### 2. Shortcuts: they are Chrome’s [#2-shortcuts-they-are-chromes]
The app’s shortcuts belonged to its window; on the web they are Chrome’s: reload the page with `F5`, open a tab with `Ctrl` + `T`.
### 3. Your plan until 3 December [#3-your-plan-until-3-december]
| When | What |
|---|---|
| This week | Each team member opens `app.mymik.fr` and signs in once. |
| By 19/11 | Work a whole day on the web; create the Chrome profiles you need. |
| By 26/11 | Go through your creators’ « Compte MYM » pages in Chrome or Edge; tell us which ones show a message instead of the MYM page. |
| At the latest on 02/12 | Last day to write to us before the stop. |
| **03/12/2026** | **The desktop app stops.** Everything is done on `app.mymik.fr`. |
for organising yourselves, not a product rule: only the 3 December date is firm.
## 6. Troubleshooting [#6-troubleshooting]
Symptom shown → cause → what to do. Quoted messages are those of the screen.
| What you see | Cause | What to do |
|---|---|---|
| « Identifiants incorrects. Veuillez réessayer. » (“Wrong login. Please try again.”) | E-mail, username or password mistyped. | Check them (the eye icon shows the password). Otherwise click « Mot de passe oublié ? » below the button. |
| The « Choisir une agence » screen shows at every sign-in | Your account is attached to several agencies. | This is normal: pick today’s agency. To change later, click your account at the top of the menu. |
| An agency is missing from the « Agences » list | Your account is not attached to it. | Ask the agency manager to invite you. |
| « La page Outils de MYM ne s’affiche pas dans Safari, ni sur iPhone ou iPad. Ouvrez MYMIK dans Chrome ou Edge sur ordinateur pour l’utiliser. » (same for My Friends, Réglages) | The real MYM page never shows in Safari, nor on iPhone or iPad. | Open `app.mymik.fr` in Chrome or Edge, on a computer. |
| « La page MYM ne s’est pas affichée dans ce navigateur : voici l’écran simplifié. » (Profil MYM, Revenus MYM, Notifications MYM) | The real MYM page did not show (Safari, iPhone, iPad, or a failed load): MYMIK shows its simplified screen. | The simplified screen remains usable. For the real page: Chrome or Edge on a computer, then `F5`. |
| « La page Outils de MYM ne s’est pas affichée. Rechargez la page ; si elle ne s’affiche toujours pas, contactez le support MYMIK. » (same for My Friends, Réglages) | The MYM page did not load. | Press `F5`. If the message comes back, write to us with the page and creator names. |
| « Le Profil MYM n’est pas encore ouvert sur le web pour cette créatrice. Demandez au support MYMIK de l’ouvrir. » (same for Revenus MYM, Notifications MYM) | The page is not open on the web yet for this creator. | Write to us with the page and creator names so that we open it. |
| I still see the old display | Your page has not loaded the new version. | Press `F5`. |
| Two accounts in the same browser | A browser holds one account at a time. | One Chrome profile per account (section 3). |
Write to us on @MymikAppBot with your agency, the page concerned and the exact text displayed. Never send a password in a message. *The MYMIK team*
*MYMIK guide no. 2, version of 10/11/2026.*