# Guide 11 · AI follow-ups: a silent fan gets a follow-up written for him
> AI follow-ups pick up conversations that have gone quiet, with a message written for each fan, in the creator’s voice. You set who, when and how many; you switch on; you follow.
URL : https://docs.mymik.fr/en/guides/relances-ia
The screens are the real MYMIK screens on the web, with a fictional agency (“Agence Lumière”), fictional creators (including **Emma**) and fans with made-up nicknames: no real data. The **numbered black dot** and the **purple outline** show where to click or look; the same number is used in the text.
The MYMIK interface is not translated yet: the screens stay in **French**. For each step, the text gives the exact French label shown on screen, followed by its English meaning.
1. In **Diffusion › Relances IA**, pick the creator and open **Réglages** (“Settings”).
2. Set **Audience** (who), **Moment** (when), **Voix** (voice) and **Limites** (limits), then **Enregistrer** (“Save”).
3. Read the summary in the **Activer…** (“Activate…”) window, then **Activer pour …**.
4. Follow the **Vue d’ensemble** (“Overview”) and the **Journal** (“Log”).
## 0. Before you start [#0-before-you-start]
What to know in one minute.
- A **silent** fan receives, after the delay you set, a message written for him from his conversation.
- Tone, emojis, nicknames and banned words come from the **creator’s profile**.
- Sends are **spread out** over the time range you choose.
- In **Types d’acheteurs** (“Buyer types”): if you choose none, **all** eligible fans are followed up. As soon as you choose one, **only fans marked with those types** are.
- A fan with no recorded type is therefore not followed up: open « Pourquoi les autres n’en reçoivent pas » (“Why the others do not get one”) (section 2, step 3).
Activation starts the sends at the next slot: fans who have been silent for a long time do not get a burst at once, the sends are spread out (500 a day by default).
## 1. Set up AI follow-ups [#1-set-up-ai-follow-ups]
Four tabs: Audience, Moment, Voix, Limites.
### 1. Open Diffusion › Relances IA [#1-open-diffusion--relances-ia]
In the left menu, open **Diffusion**, then **Relances IA** ❶. Pick the creator under the title. As long as nothing is saved, the page says so (« À configurer », “To configure”). **Réglages** ❷ opens the settings panel; **Activer…** ❸ stays unavailable: « Enregistrez d’abord les réglages, puis activez. » (“Save the settings first, then activate.”)
### 2. Audience: who to follow up [#2-audience-who-to-follow-up]
The **Audience** tab starts with **QUI RELANCER** (“WHO TO FOLLOW UP”) ❶: active subscribers who have already written (the others have no conversation to pick up). The **buyer types** ❷ narrow the list: here « Baleine » (whale) and « Régulier » (regular) are chosen. Further down, « Ne jamais relancer ces listes » (“Never follow up these lists”): an excluded fan list always wins. The **always-on protections** ❸ cannot be switched off.
### 3. The protections [#3-the-protections]
Always on: a fan whose message is waiting for an answer is not followed up; neither is a conversation held by a chatter (less than 24 h), nor a fan whose AI was stopped by a chatter (until his next message), nor a conversation already handled by the FanConvert AI; at most 2 follow-ups per fan in 24 h; nor a new subscriber (first message under 24 h old), nor a fan marked « Ne pas contacter » (“Do not contact”). **Optional** ❶: « Laisser 24 h après un achat » (“Leave 24 h after a purchase”) ❷ and « Attendre 72 h après une offre non payée » (“Wait 72 h after an unpaid offer”).
### 4. Moment: when to follow up [#4-moment-when-to-follow-up]
**Silence avant de relancer (heures)** (“Silence before following up (hours)”) ❶: the delay since the last message, his or yours (1 h to 30 days). **Plage** start / end (time range) and the **agency time zone**: sends stay within that range. **S’il ne répond pas : relances au plus** (“If he does not answer: at most N follow-ups”) ❷ (1 to 3), then nothing until his next message; **gap between two follow-ups** from 6 h to 7 days.
### 5. Voix: how to write [#5-voix-how-to-write]
**Voix de la créatrice** (“The creator’s voice”) ❶: tone, emojis, nicknames and banned words come from her profile, shared with Suggestions and Smart Push. Specific to follow-ups: the **language** when the fan’s is unknown, the number of **bubbles per follow-up** ❷ (1 to 3, the writing picks) and the time between two bubbles.
### 6. Limites, then « Enregistrer » [#6-limites-then--enregistrer-]
**Relances par jour, au plus** (“At most N follow-ups a day”) ❶ (up to 5,000). **Pause si trop de fans attendent une réponse** (“Pause if too many fans are waiting for an answer”) ❷: above a number of unread messages, follow-ups stop, then resume below a lower threshold. Click **Enregistrer** ❸: nothing goes out yet.
## 2. Activate and follow [#2-activate-and-follow]
A review window, then two follow-up screens.
### 1. After saving: « Brouillon · pas encore activées » [#1-after-saving--brouillon--pas-encore-activées-]
The settings are saved but the follow-ups are not active: the status ❷ says « Brouillon · pas encore activées » (“Draft · not yet activated”). **Activer…** ❶ is now available.
### 2. Read the « Activer les relances pour … ? » window [#2-read-the--activer-les-relances-pour----window]
The window ❶ sums up what will happen: “Sends start at the next slot, at most 500 a day, spread out. Nothing is caught up.” Then **Qui** (who; here “Subscribers of type Baleine, Régulier”), **Quand** (when), **Comment** (how: voice, language, bubbles) and **Protections**. **Garder en brouillon** (“Keep as draft”) changes nothing; **Activer pour …** (“Activate for …”) starts the follow-ups.
### 3. The Vue d’ensemble: « Pourquoi les autres n’en reçoivent pas » [#3-the-vue-densemble--pourquoi-les-autres-nen-reçoivent-pas-]
At the top ❷: **Relances aujourd’hui** (follow-ups today, against the day’s cap), **Réponses en moins de 6 h** (answers within 6 h) and **En file** (queued: bubbles waiting for their slot). Under **Prochains envois** (next sends), the list of upcoming fans. The **Pourquoi les autres n’en reçoivent pas** block ❶ counts, reason by reason, the fans set aside today: that is where you see that a fan with no type, or a protected fan, was not followed up.
### 4. The Journal [#4-the-journal]
The **Journal** tab ❶ lists follow-ups by time, fan, status and message or reason, with the filters **Tout** (all), **Envoyées** (sent), **Écartées** (set aside) and **À vérifier** (to check).
## 3. Troubleshooting [#3-troubleshooting]
Symptom shown → cause → what to do. Quoted messages are those of the screen.
| What you see | Cause | What to do |
|---|---|---|
| « Enregistrez d’abord les réglages, puis activez. » (save first) | No setting is saved yet. | Open « Réglages » and click « Enregistrer ». |
| A silent fan is not followed up | He does not have the chosen buyer type, or a protection applies (message waiting, conversation held by a chatter, new subscriber, “Do not contact”, excluded list…). | Look at « Pourquoi les autres n’en reçoivent pas » and the Journal. With no type chosen, all eligible fans are followed up. |
| No follow-up goes out after activation | Sends start at the next slot of the time range; nothing is caught up. | Check the range, the time zone and the silence delay in « Moment ». |
| Follow-ups stop during the day | The day’s cap is reached, or the “too many fans are waiting for an answer” pause has kicked in. | Answer the waiting fans; raise the cap in « Limites » if needed. |
Write to us in private at @MymikAppBot with your agency, the creator and the exact text displayed. *The MYMIK team*
*MYMIK guide no. 11, version of 10/11/2026.*