# Guide 5 · Smart Push: a sentence written for each fan, reviewed before sending
> Every fan who has already written to you gets a sentence written for them. You prepare, you review, then you send: nothing goes out before you have reviewed it.
URL : https://docs.mymik.fr/en/guides/smart-push
The screens are the real MYMIK screens on the web, with a fictional agency (“Agence Lumière”), a fictional creator (**Emma**) and fans with made-up nicknames: no real data. The **numbered black dot** and the **purple outline** show where to click or look; the same number is used in the text. **No message was sent to take these screenshots.**
The MYMIK interface is not translated yet: the screens stay in **French**. For each step, the text gives the exact French label shown on screen, followed by its English meaning.
1. In **Diffusion › Mass DM**, create a Mass DM and choose **✦ Smart Push**.
2. Set the tone, emojis and instructions, write your message, click **Préparer** (“Prepare”): **nothing goes out**.
3. When the row shows **✦ Prêt à relire** (“Ready to review”), open **Relire et envoyer** (“Review and send”) and read every sentence.
4. Click **Envoyer à N fans** (“Send to N fans”): only then does the campaign go out.
## 0. Before you start [#0-before-you-start]
What to know in one minute.
- The **founder**, **HR** and **managers**. Chatters do not see this mode.
- For **MYM** creators only (not Telegram, not Uncove).
- In an agency where Smart Push is open.
- Every fan **who has already written to you** gets a sentence written for them, based on your exchange, around your message.
- The others get **your base text, as is**.
- The voice comes from the creator’s profile.
« Préparer » (“Prepare”) writes the sentences without sending anything. You read them, then « Envoyer » (“Send”) starts the campaign. Without a saved review, the system sends no line of a Smart Push.
### Single message or Smart Push? [#single-message-or-smart-push]
| | Single message | ✦ Smart Push |
|---|---|---|
| Text received | The same for everyone. | A sentence of its own for each fan who has written to you; the base text for the others. |
| Review before sending | No: « Envoyer » sends. | Yes, compulsory: sentence by sentence. |
| Who can choose it | The roles with access to Mass DM. | Founder, HR, manager. |
## 1. Prepare a Smart Push [#1-prepare-a-smart-push]
Four settings, then « Préparer ».
### 1. Open Diffusion › Mass DM and click « + Nouveau Mass DM » (“+ New Mass DM”) [#1-open-diffusion--mass-dm-and-click---nouveau-mass-dm---new-mass-dm]
In the left menu, open **Diffusion**, then **Mass DM** ❶. Check the creator selected at the top of the list, then click **+ Nouveau Mass DM** ❷.
### 2. Choose « ✦ Smart Push » (“✦ Smart Push”) [#2-choose---smart-push---smart-push]
At the top of the form, the selector offers **« Message unique »** (“Single message”) or **✦ Smart Push** ❶. Once chosen, the text ❷ recalls the principle: « Préparer » writes the sentences, nothing goes out before you review. The “?” help dot next to the selector gives the same reminder.
### 3. Set the tone, the emojis and the instructions [#3-set-the-tone-the-emojis-and-the-instructions]
**Ton** (“Tone”) ❶: « Doux » (soft), « Taquin » (teasing) or « Direct ». **Émojis** ❷: « Oui » (yes) or « Non » (no). **Consignes** (“Instructions”) ❸: optional, 500 characters at most (for example « Tutoie toujours. », “Always use the informal ‘tu’.”). The creator’s voice comes from her profile: these settings nuance it, they do not replace it.
### 4. Write your base message and click « Préparer » (“Prepare”) [#4-write-your-base-message-and-click--préparer--prepare]
Write the message ❶: it is the text fans without a conversation will receive, and the basis of the sentences for the others. Check the recipients ❷ and the sending, then click **Préparer** ❸. **Nothing goes out**: the row shows « ✦ Préparation des textes » (“Preparing the texts”) while the sentences are written.
## 2. Review, then send [#2-review-then-send]
Nothing goes out before this last click.
### 1. Spot « ✦ Prêt à relire » (“✦ Ready to review”) and click « Relire et envoyer » (“Review and send”) [#1-spot---prêt-à-relire---ready-to-review-and-click--relire-et-envoyer--review-and-send]
When the sentences are written, the row status becomes **✦ Prêt à relire** ❶. Click **Relire et envoyer** ❷. The « Reprendre » (“Resume”) button does not apply to a Smart Push waiting for review: only the reviewed send makes it go out.
### 2. Read every sentence [#2-read-every-sentence]
A panel opens on the right: « Relisez chaque phrase : rien n’est parti. » (“Read every sentence: nothing has gone out.”) The counters ❶ say how many fans have a **✦ Personnalisé** (personalised) sentence and how many get the **« Texte de base »** (base text) ❷. The table lists, for each fan, the sentence, the type and the status (« En attente » = waiting: nothing has gone out).
### 3. Click « Envoyer à N fans » (“Send to N fans”) [#3-click--envoyer-à-n-fans--send-to-n-fans]
Scroll to the bottom of the panel: the **« Envoyer à 6 fans »** (“Send to 6 fans”) button ❶ starts the campaign **at the set pace**. It stays greyed out until all the sentences are loaded and read (« lecture de la suite… », “reading the rest…”). A fan without a personalised sentence receives the base text.
The row follows the send like any Mass DM: « En cours · envoyés / total » (“In progress · sent / total”), « Stop » to pause, « Reprendre » to resume where the send stopped.
## 3. Good to know [#3-good-to-know]
Five points to avoid surprises.
| Topic | What to know |
|---|---|
| Row type | **✦ Personnalisé**: a sentence written for this fan. **Texte de base**: your message as is (fan without a conversation, or a sentence the checks did not validate). |
| Every day | In « Planifier › Chaque jour » (“Schedule › Every day”), Smart Push writes the messages **the day before**; they go out at the set time **after your review**. Never the same message twice to a fan within 31 days. |
| Chatters | They do not see the Smart Push mode (screenshot below). |
| Retention | The sentences written for each fan are erased after 30 days. |
| Excluded fans | Fans in lists excluded from mass sends (Groupes de fans › “Exclude from Mass DMs, Smart Push, automations and AI follow-ups”) do not get a Smart Push. |
### 1. What a chatter sees [#1-what-a-chatter-sees]
Same form, signed in as a chatter: the « Message » section ❶ offers only the single message, without « ✦ Smart Push ».
## 4. Troubleshooting [#4-troubleshooting]
Symptom shown → cause → what to do. Quoted messages are those of the screen.
| What you see | Cause | What to do |
|---|---|---|
| No « ✦ Smart Push » choice in the form | Your role is not founder, HR or manager; or the creator is not on MYM; or Smart Push is not open for your agency. | Check your role and the selected creator. Otherwise, write to us. |
| « Le Smart Push n’est pas ouvert pour votre agence » (“Smart Push is not open for your agency”) | Your agency does not have this mode. | Write to us with the agency name. |
| « Le Smart Push n’est pas encore disponible pour cette créatrice » (“…not yet available for this creator”) | This mode is not open for this creator yet. | Pick another creator or write to us. |
| « Relisez les textes du Smart Push, puis cliquez sur « Envoyer » » (“Review the Smart Push texts, then click ‘Envoyer’”) | You clicked « Reprendre » on a row waiting for review. | Click « Relire et envoyer », read, then « Envoyer à N fans ». |
| The row stays on « ✦ Préparation des textes » | The sentences are still being written. | Wait, then click « Actualiser » (“Refresh”). Nothing has gone out. |
| « Envoyer à N fans » is greyed out | Not all sentences are loaded yet (« lecture de la suite… »). | Wait for loading to finish. |
| Pause « Smart Push fermé pendant la préparation » | Smart Push was closed for the agency or the creator while writing. | Nothing has gone out. Write to us before trying again. |
| Pause « rédaction indisponible » | The sentences could not be written. | Nothing has gone out. Try again later; otherwise write to us. |
Write to us on @MymikAppBot with your agency, the creator and the exact text displayed. *The MYMIK team*
*MYMIK guide no. 5, version of 10/11/2026.*